Everything about the Admin Panel

Your admin panel is your complete source to keeping residents informed. The information on this interface is used to populate information for your Resident Portal users. Since we host everything in the cloud, you're able to access your admin panel anywhere you have an internet connection and on any device. See below for information on the various features of the admin panel.

Dashboard

Your dashboard gives you a high level overview of your account including total number of Team Members, number of projects, and number of open complaints. This screen is also where you will see system messages (when necessary) such as any system outages, upcoming subscription expirations, etc..

Manage Team

These are your users on the Municipal Side of your organization. You might call them Project Managers. More on how to manage your team here: https://civify.freshdesk.com/en/support/solutions/articles/151000129658-manage-team-tab

Manage Project Staff / Contractors

Here you will hold a directory of all of your staff. When building a project for the Public to see, you'll select who took part of creating it, show them off! More on how to add or manage your Project Staff here: https://civify.freshdesk.com/en/support/solutions/articles/151000129661-project-staff-tab

Manage Contractors

On the Manage Contractors screen, you can add any Contractors that you commonly work with. When creating a project later on, you will select who the Contractor is which will be displayed to your residents. More on how to manage Contractors here: https://civify.freshdesk.com/en/support/solutions/articles/151000129679-manage-contractors-tab

Manage Projects

This is your Manage Projects Screen. Here you will create a project for the Public to view from the Resident Portal. More on how to Manage Projects can be found here: https://civify.freshdesk.com/en/support/solutions/articles/151000129698-manage-projects-tab

Manage Gallery

Pictures are worth a thousand words and never have a language barrier. Show your Residents what you're doing behind those Type 3 barricades! To learn more about the Gallery, look here: https://civify.freshdesk.com/en/support/solutions/articles/151000130653-manage-gallery-tab

Manage Project Updates

This is where you're going to provide your Residents all the details! Residents want to know details of what's going and why their road is closed. Keep them up to date with progress by sharing Status Updates. More on this here: https://civify.freshdesk.com/en/support/solutions/articles/151000130667-manage-project-updates-tab

Manage Resources

Resources are just documents that get posted to a project. These can be project plans, construction notices, or any other PDF you think Residents would like to view. More on this tab here: https://civify.freshdesk.com/en/support/solutions/articles/151000130678-manage-resources-tab

Manage Complaints

Streamline project issue resolution by utilizing our platform's complaint feature in the Resident Portal. Residents can submit complaints with contact details, issue address, photo, and description, enabling efficient problem-solving without unnecessary field visits while tracking issue status. Learn more here: https://civify.freshdesk.com/en/support/solutions/articles/151000130707-manage-complaints-tab

Manage Residents

This is the screen where you will manage all of your end users which we call Residents. On this screen you can view a map with their geo-tagged accounts, view contact information, change passwords, or change notification preferences. Learn more about adding residents here: https://civify.freshdesk.com/en/support/solutions/articles/151000130765-manage-residents-tab